Author(s): Galo Canizares
This paper puts forth a set of criteria for analyzing users. Putting aside the techno-positivism pervading traditional user-centered design, the questions asked here prioritize a narrative approach focusing on conflicts, absurd scenarios, and weird collaborations between software and users. Designing the user thus could be seen as an exercise in creating problems as much as solving them.
Amy Larimer, Deborah Berke, Diana Lin, Drew Krafcik, John Barton & Sunil Bald